Privacy statement

ABLEnow Website Privacy Statement and Disclaimer
Effective April 13, 2021

It is the policy of the Commonwealth of Virginia that personal information about citizens will be collected only to the extent necessary to provide the service or benefit desired; that only appropriate information will be collected; and that the citizen shall understand the reason the information is collected and be able to examine their personal record which is maintained by a public body.  Customers who open accounts with us can update their personal information by calling the customer service number or logging into their secure online account.

We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law. For instance, we may disclose the information we collect to companies that perform services on our behalf, such as marketing and mailing services, and to other financial institutions with which we have joint marketing agreements.  These companies are required to adhere to our privacy and security standards and to use the information for the limited purpose for which it was shared.

While we do not collect any personally identifiable information about your online activities when you use our website, we do collect nonpublic personal information about you from the following sources:

  • Information we receive from you on applications, correspondence, forms and through other forms of communication
  • Information about your transactions with respect to your account(s)

Our website does not automatically collect any personally identifiable information simply by your accessing the website. Aggregated and anonymous data are collected automatically through the operation of the website ("CA Data"). We may collect website usage data (such as which website pages you visit and in what sequence) through the use of various technologies. For example, we collect IP addresses from individuals who visit the website. An IP address is a number that is automatically assigned to your computer whenever you're surfing the web. Web servers, the computers that "serve up" webpages, automatically identify your computer by its IP address, and when you request a page from a website, its servers log your IP address. We do not link IP addresses to any personally identifiable information, so although your session will be logged, you will remain anonymous to us and the website unless you log on to the customer portal portions of the website. We may also collect password information from you when you log in, as well as computer and connection information such as browser type or version. During some visits, we may use software tools, such as JavaScript, to measure and collect session information, including page response times, download errors, time spent on certain pages, page interaction information, and methods used to browse away from the page.

Like many websites, we use "cookies" or other similar technologies to collect CA Data. A cookie is a small data file that writes to your hard drive for record keeping purposes when you visit the website. Cookies allow the website to measure traffic activity on the website and to enhance your experience by, for example, remembering your passwords and viewing preferences, allowing you to log on to customer portal portions of the website without having to re-enter authentication information. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent, but it is possible that some parts of the website will not function properly if you do so. In addition, we may use a service that collects data remotely by using so-called "pixel tags," "web beacons," "clear GIFs" or similar means (collectively, "Pixel Tags") embedded in the website's content or on banner ads on third party websites which you click on to be automatically linked to our website. A Pixel Tag is an electronic image, often a single pixel (1x1), that is ordinarily not visible to website visitors and may be associated with cookies on the visitors' hard drives. This information is anonymous data.

Additionally, this website uses Invisible reCAPTCHA. Your use of the Invisible reCAPTCHA is subject to the Google Privacy Policy and Terms of Use.

Some web browsers incorporate a “Do Not Track” (DNT) or similar feature that signals that a visitor does not want to have his/her online activity tracked.

If you request information from us and elect to provide us with your email address and/or mailing address, we store this information in a secure database. The individual who is the subject of personal information maintained by ABLEnow and Virginia College Savings Plan (Virginia529), the Virginia state agency that administers the ABLEnow program, may have access to that information upon written request. The Virginia Freedom of Information Act contains an exemption that protects all individual personal information in the possession of ABLEnow and Virginia529 from mandatory disclosure, except to the individual who is the subject of the information or as otherwise required by applicable law.

Virginia529, an independent agency of the Commonwealth of Virginia is established and governed by the provisions of Chapter 7 of Title 23.1 of the Code of Virginia (1950), as amended (Sections 23.1-700 through 23.1-713). Changes to the law can only be made by the General Assembly.  ABLEnow is also designed to meet the requirements of a “qualified ABLE program” under section 529A of the Internal Revenue Code (1986), as amended (26 U.S.C. Section 529A), and all regulations promulgated thereunder. These laws and regulations are subject to change at any time.

ABLEnow maintains this website to enhance public access to information on the ABLEnow program. We strive to keep all information on our website updated and accurate.  If you are a participant in a Virginia529 qualified tuition program your privacy rights with regard to that account are found here in the Virginia529 Web Site Privacy Statement and Disclaimer.

In the event of any conflict between governing authorities and the information on our website, the governing authorities shall have precedence. Information on our website does not supersede the actual written contracts and agreements that establish ABLEnow accounts. Our system and related software and equipment are intended solely for the communication, transmission, processing, and storage of ABLEnow information.

Our website may include downloadable documents and forms. Permission to copy or print a personal use copy of this material is hereby granted and brief quotations for the purposes of news reporting and education are permitted. Otherwise, no part of this material may be used or reproduced without permission in writing from ABLEnow or Virginia529.

If we ever materially change our privacy policy such that we are required to notify you, we will do so by contacting you by your preferred method of contact (electronically or by mail).

Unauthorized attempts to modify any information stored on this system, to defeat or circumvent security features, or to use our system for other than its intended purposes are prohibited and may result in criminal prosecution.